DEFINITIONS

In these conditions the following terms shall have the following meaning "The Company" means WASHI HOUSE LTD JAPAN. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

GENERAL

Access to and use of this Website and the products and services available through this Website (the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may also contain links to other websites, which are not operated by The Company. The Company has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

PAYMENT & CONFIRMATION

Payment is taken at the time of placing an order.  No goods shall be supplied without payment. Goods shall be delivered by a carrier of The Company's choosing. Carriage will be at cost to the Customer and forms part of the invoice.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.  Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

The Company will not be responsible for any fluctuations in currency exchange rates and it is the responsibility of the customer to be aware of the prevailing and actual exchange rates at the time of purchase.

CLAIMS

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to The Company for examination.

LIABILITY

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.

If the Customer establishes that any of the goods are defective The Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.

In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.

RETURNS

We regret that we are unable to offer refund for any goods that are sold. We will however be happy to offer size or style exchange. For full details of our returns procedures please see the Exchange & Returns section of our website.

SPECIFICATIONS

The Company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.

GOVERNING LAW AND JURISDICTION

These terms and conditions are to be construed in accordance with the laws of Hong Kong and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Hong Kong courts.