Upon purchase of WASHI jeans would include a one time free hem altering service. We will only use professional UNION SPECIAL 43200G (vintage sewing machine form the 1960s) to do the altering of your WASHI jeans to keep the unique chain stitching on the hem.

Our 'life guarantee' is more than just a product warranty; it's a commitment to a permanent repair system. This system is designed to revive your WASHI jeans, even after they've been damaged over time, restoring them to a satisfying condition.

The more you wear your WASHI jeans, the more character they develop. However, this wear inevitably leads to damage in the fabric and stitching. Repairing and beautifully restoring them requires advanced skills and time from experienced our artisans.

To ensure the sustainable growth of WASHI Jeans and to support the preservation of our artisans' technical expertise, all repairs for wear and tear, as well as damage accumulated over time, will be offered on a fee-based service. 

We take responsibility for the maintenance of your WASHI Jeans, including items purchased on sale or from our official retailers. This service is provided for a fee. We invite you to experience the luxury of 'repairing and continuing to wear' your jeans for many years.

When requesting a repair service, please consider the following:

1.  Repair Costs: All repairs, including those for fabric wear, tears, stitching issues, and damage to buttons or rivets resulting from wear, will incur a charge. We will assess the condition of your jeans and provide a repair estimate in advance. Free repairs will only be provided for initial manufacturing defects that are presented upon the received of goods/ when goods are proofed unused. 

2.  Eligible Products: We can repair any genuine WASHI Jeans, regardless of when or where it was purchased. Please note that this repair service will be provided for a fee.

3.  Shipping Costs: You will be responsible for both the outgoing and return shipping costs for your repaired item.

4.  Repair Limitations: If the fabric strength is significantly compromised or if the overall deterioration is severe, we may be unable to accept the repair or guarantee the durability of the repaired area.

Please wear your WASHI jeans more!  The more you repair your jeans, the more unique and valuable it will become.  

Don’t throw away your WASHI jeans. Contact us so that we can recycle it.

Hesitate about the fit ?

Click HERE to make a booking to our fitting room and we will make sure you get the perfect fit.

Has further query?

Email us at service@washijeans.jp or whatsapp us at +852 6777 6279

^*Currently we only have a fitting studio in Hong Kong.
Soon there will be more other fitting studios in other countries.
Stay Tune!